Jdar Developments App — Account & Data Deletion Request
Jdar Developments respects your right to control your personal data. This page explains how you can request deletion of your Jdar App account and associated data, and what happens when you do.
How to Request Account Deletion
Follow these steps to submit a deletion request:
1. Fill out the form below with the email address or phone number associated with your Jdar App account.
2. Verify your identity — we will send a verification code to your registered email or phone to confirm the request.
3. Review the confirmation — you will receive an email summarizing what data will be deleted and what may be retained.
4. Account deletion is processed within 14 days of verified request. You will be notified once complete.
You may also submit a request by emailing us at support@jdar.com with the subject line “Account Deletion Request” and include the email address or phone number linked to your Jdar App account.
What Data Is Deleted
Upon account deletion, the following data will be permanently deleted:
– Your account credentials (email, hashed password, phone number)
– Your profile information (name, birthday, gender, profile photo)
– Your device binding records and device identifiers
– Your authentication tokens and sessions
– Your push notification tokens
– Your service request history and associated photos
– Your visitor invitations and visitor logs
– Your gate access logs
– Your notification history
– Your sub-account details (names, phone numbers, car plate numbers)
– Your rental request records and associated uploaded documents (national ID scans, driving license scans, rental contracts, photos)
– Your residence application records
– Your stored BLE signing secrets
What Data May Be Retained
The following data may be retained as required by law or legitimate business needs:
| Data Type | Reason | Retention Period |
|---|---|---|
| Property ownership and contract records | Synced from and managed within Odoo ERP; required for property management and legal compliance | Duration of contract + 5 years or as required by law |
| Financial and transactional records | Required by tax and regulatory regulations | As required by applicable law (typically 5–7 years) |
| Audit logs (admin actions) | Security and compliance | Up to 3 years |
| Anonymized access statistics | Aggregated, non-personal data for operational purposes | Indefinitely (no personal identifiers) |
Retained data will not include any personal identifiers such as your name, email, phone number, or device ID once the retention period expires.
Important Notes
– Once your account is deleted, it cannot be recovered. You will need to register again and undergo admin approval to use the Jdar App.
– Deleting your account also removes access to all Jdar community services through the app, including gate access, service requests, and visitor management.
– If you have active rental contracts, please contact your property management office before requesting deletion.